Privacy Policy

Last Updated: September 2026

1. Introduction

At The Rollins Hotels & Towers, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy & Data Protection Policy explains how we collect, use, store, protect, and handle personal information when you visit our website, make a reservation, contact us, use our hotel facilities and services, subscribe to our communications, apply for employment, or otherwise interact with us.

We are committed to handling personal information responsibly, transparently, and securely, in accordance with applicable data protection and privacy laws in Nigeria.

This Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and the rights available to you regarding your personal information.

2. About The Rollins Hotels & Towers

The Rollins Hotels & Towers is a hospitality establishment located in Abuja, Nigeria, providing accommodation, dining, leisure, events, business, and related hospitality services.

Address:
Plot C134, Tai Solarin 5th Ave,
Gwarinpa, Federal Capital Territory, Abuja, Nigeria.

Telephone: +234 708 384 4386
Website: https://rollinshotels.com

For privacy-related enquiries, please contact us using the details provided above.

3. Information We Collect

Depending on how you interact with The Rollins Hotels & Towers, we may collect different types of personal information.

Personal and Contact Information

• Full name
• Email address
• Telephone or mobile number
• Residential or business address
• Nationality or country of residence where required
• Identification information where required by applicable law

Reservation and Guest Information

When you make a reservation or stay at our hotel, we may collect:

• Booking details
• Check-in and check-out information
• Room preferences
• Guest preferences
• Special requests
• Number of guests
• Information provided in connection with your stay
• Relevant communication relating to your reservation

Payment and Billing Information

Where applicable, we may collect information necessary to process payments and maintain appropriate financial records.

Payment card information may be processed through authorised payment providers. Where payment processing is handled by such providers, their own privacy and security policies may also apply.

Employment Information

If you apply for employment with The Rollins Hotels & Towers, we may collect information contained in your application, including:

• Name and contact information
• Curriculum vitae or résumé
• Educational qualifications
• Employment history
• Professional qualifications
• References
• Other information voluntarily provided as part of the recruitment process

We seek to collect only information that is reasonably necessary for legitimate business, service, security, and legal purposes.

4. How We Collect Personal Information

We may collect personal information directly from you or through authorised service providers.

Information may be collected when you:

• Make a reservation
• Check into or stay at our hotel
• Contact our hotel
• Subscribe to our newsletter or marketing communications
• Make a payment
• Use our hotel facilities and services
• Participate in promotions, surveys, events, or other activities
• Apply for employment
• Contact us through telephone, email, social media, or other official communication channels
• Make a booking through a travel agent, online travel agency, corporate travel partner, or another authorised reservation platform

We may also collect certain information through cookies, CCTV systems, and other technologies used for legitimate operational, security, and service purposes.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Processing and managing hotel reservations
• Confirming bookings
• Providing accommodation and hospitality services
• Processing payments
• Responding to enquiries and requests
• Providing customer support
• Managing check-in and check-out
• Responding to special requests
• Personalising your guest experience where appropriate
• Improving our hotel facilities, services, and guest experience
• Communicating important information relating to your booking or stay
• Sending marketing communications where you have consented or where otherwise legally permitted
• Managing employment applications
• Maintaining appropriate business records
• Preventing fraud and misuse
• Protecting the safety and security of our guests, employees, visitors, and property
• Complying with legal, regulatory, tax, accounting, and law-enforcement requirements
• Establishing, exercising, or defending legal rights and claims

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

6. Lawful Basis for Processing

Where applicable, we process personal information on lawful grounds recognised under applicable data protection legislation.

These may include:

• Performance of a contract or provision of services requested by you
• Compliance with legal or regulatory obligations
• Your consent
• Legitimate interests, where applicable and where those interests do not override your privacy rights
• Protection of vital interests or safety where necessary
• Other lawful grounds permitted under applicable legislation

Where we rely on your consent, you may withdraw that consent where applicable.

7. Hotel Reservations

When you make a reservation with The Rollins Hotels & Towers, we collect information necessary to process and manage your booking and provide the services you request.

This may include your:

• Name
• Contact details
• Reservation dates
• Room selection
• Guest information
• Payment or billing information
• Arrival and departure details
• Preferences and special requests

If you make a reservation through an online travel agency, travel agent, corporate travel partner, or another authorised booking platform, we may receive information from that provider necessary to facilitate your reservation.

8. Payment Information

Payments made through our website or other authorised channels may be processed by third-party payment service providers.

We take reasonable measures to ensure that payment-related information is handled securely.

Where payment information is processed by a third-party provider, the provider may also process your information in accordance with its own privacy policy and applicable laws.

9. Marketing Communications

Where you have subscribed to receive marketing communications from us, we may send information relating to:

• Hotel promotions
• Special offers
• Accommodation packages
• Events
• Dining experiences
• Hotel facilities and services
• News and updates from The Rollins Hotels & Towers

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in our emails or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential service-related communications, such as booking confirmations, reservation updates, payment information, or important notices concerning your stay.

10. Cookies

Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies may be used to:

• Remember preferences
• Support website functionality
• Improve website navigation
• Analyse website traffic
• Improve website performance
• Enhance the overall user experience

Some cookies may be essential for the website to function properly, while others may be used for analytics or other legitimate purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

11. Media and Uploaded Content

If you upload photographs, documents, or other files to our website, you should ensure that such content does not contain unnecessary personal or sensitive information.

Where applicable, photographs may contain embedded metadata, including location information. We encourage users to remove unnecessary metadata before uploading content to publicly accessible areas of the website.

12. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Destruction
• Alteration
• Misuse
• Unlawful processing

We regularly review our procedures and security practices where appropriate to help protect the information entrusted to us.

However, no online system, electronic transmission, or information storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. CCTV and Hotel Security

For the safety and security of our guests, visitors, employees, and property, CCTV cameras may operate in selected public and designated areas of The Rollins Hotels & Towers.

CCTV may be used for purposes including:

• Guest and staff safety
• Prevention and investigation of theft
• Prevention and investigation of unlawful activity
• Property protection
• Incident investigation
• Security monitoring
• Compliance with legal requirements

CCTV recordings are retained only for as long as reasonably necessary, taking into consideration security requirements, investigations, legal obligations, and other legitimate purposes.

14. International Guests and Data Transfers

The Rollins Hotels & Towers welcomes guests from Nigeria and around the world.

Where personal information is transferred to, stored in, or accessed from another country, we take reasonable steps to ensure that such information is handled securely and in accordance with applicable data protection requirements.

Certain third-party technology, reservation, payment, hosting, or communication providers may operate outside Nigeria.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Provide hotel and hospitality services
• Maintain business and financial records
• Comply with legal and regulatory obligations
• Resolve complaints and disputes
• Establish or defend legal claims
• Maintain appropriate security records
• Protect legitimate business interests

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it.

16. Children’s Privacy

Our website and online services are not primarily directed at children under the age of 13.

We do not knowingly collect personal information from children through our website without an appropriate lawful basis or consent where required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

17. Your Data Protection Rights

Subject to applicable law and relevant limitations, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Be informed about the processing of your personal information
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request restriction of certain processing activities
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of certain personal information where applicable
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact The Rollins Hotels & Towers using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information against unauthorised disclosure.

18. Data Protection Complaints

If you have a concern about how your personal information has been handled, we encourage you to contact The Rollins Hotels & Towers first so that we can investigate and respond appropriately.

Where applicable, you may also have the right to contact the relevant Nigerian data protection authority regarding your data protection concerns.

19. Changes to This Privacy Policy

We may update this Privacy Policy & Data Protection Policy from time to time to reflect changes in:

• Applicable laws and regulations
• Technology
• Our services
• Hotel operations
• Website functionality
• Data protection practices

When we make changes, the updated version will be published on our website and the Last Updated date will be revised accordingly.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

20. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way The Rollins Hotels & Towers handles personal information, please contact us.

The Rollins Hotels & Towers
Address: Plot C134, Tai Solarin 5th Ave, Gwarinpa, Federal Capital Territory, Abuja, Nigeria
Telephone: +234 708 384 4386
Website: https://rollinshotels.com

We are committed to handling privacy-related enquiries responsibly and in accordance with applicable data protection requirements.

21. Our Commitment to Privacy

At The Rollins Hotels & Towers, we believe that trust is an essential part of exceptional hospitality.

From your first visit to our website, through the booking process, and throughout your stay with us, we are committed to treating your personal information with care, respect, and appropriate security.

Your privacy matters to us, and protecting the information entrusted to us is an important part of the experience we provide.

The Rollins Hotels & Towers

Comfort. Hospitality. Excellence.